User Terms and Conditions for Delivery

STROLL DELIVERY TERMS

As of April 8, 2018

PERMITTED ITEMS: You may only send for delivery:

  • Messengers can only transport items that a normal human can carry weighing no
    more than 30 pounds

RESTRICTED ITEMS: You may NOT send for delivery:

  • People or animals of any size
  • Illegal items
  • Alcohol
  • Fragile items
  • Very expensive or rare items
  • Dangerous items (weapons, explosives, flammable, etc.)
  • Stolen goods
  • Any items for which you do not have permission to send
  • If your messenger refuses to accept an item due to size or weight or because it is a restricted items or because the messenger is asked to purchase an item, a cancellation fee will apply:
  • Messengers reserve the right to refuse to accept any item in their discretion
  • Messengers will not purchase items for delivery

DELIVERY GUARANTEE:

  • Stroll will guarantee lost or damaged items up to $100, except for RESTRICTED
    ITEMS for which no guarantee applies
  • EXCEPT FOR LOSS OR DAMAGE DUE TO A MESSENGER’S GROSS NEGLIGENCE OR
    WILLFUL MISCONDUCT (FOR WHICH THE GUARANTEE SET FORTH ABOVE SHALL
    APPLY), REQUESTOR [YOU] IS FULLY RESPONSIBLE AND LIABLE FOR THE ITEMS
    SENT FOR DELIVERY BY MESSENGER HEREUNDER. OUR LIABILITY TO REQUESTOR
    [YOU] SHALL IN NO EVENT EXCEED US $100.
    *ARBITRATION: The Rules of Arbitration as set out in the Stroll Rider Agreement shall apply to all claims for damages against Stroll or its Drivers.

TRACKING YOUR ITEM:

  • Follow your messenger’s progress in the Stroll app
  • ETAs are estimates and may be inaccurate at first, but GPS will show
    messenger’s location

COMMUNICATIONS WITH YOUR MESSENGER:

  • Text detailed pickup instructions if getting into the building isn’t easy and
    straightforward
  • Call your messenger at any time by tapping the call button next to his / her info on the Stroll app

CHAIN OF CUSTODY:

There must be someone at the delivery address to receive your item(s). One of the
following must occur in order to complete delivery:

  • If you’d like to waive the normal chain of custody process, a text message
    confirmation is required indicating no recipient is necessary
  • If no one is available at the delivery address and chain of custody is not waived,
    messenger returns item(s) and bills requester [you] full delivery fare + a cancellation
    fee

CANCELLATION AND SATISFACTION POLICY:

  • If no one is present at your pickup location, a cancellation fee will apply
  • If no one is present at your delivery location, your messenger will wait 5
    minutes before returning your item. Requestor [you] will be responsible for full
    fare
  • Any delivery requested without recipient present will require text message
    confirmation from requestor stating no recipient is necessary
  • If no one is present at delivery location and requestor is [you are] also
    unavailable when item is returned, requestor is accountable. Messenger
    will leave item at original pickup location and requestor [you] will be responsible
    for full fare.
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